Changing and cancelling

Different for each component

Changing and cancelling works differently for each component of your trip. A flight, a hotel and a transfer each have their own conditions. That is why we can only say what is possible for your booking after your request.

Flights

Flights often cannot be changed, or only to a limited extent. A different date, a different flight or a different name is not always possible, and where it is, a charge often applies. If you cancel, you do not always get the full flight price back.

Hotel and other components

For hotels, transfers and other components, it depends on the supplier’s conditions. Some components can be changed free of charge until a certain point, others cannot. The closer to departure, the more often charges apply.

What it costs

The costs of a change or cancellation depend on the suppliers’ conditions, on our terms and conditions and on when you let us know. On request, we will find out what the options and costs are for your booking. You will find the cancellation conditions on the Travel terms and conditions page.

How to request a change or cancellation

Send your request in writing to service@sultantravel.nl and include:

• your reference number
• the names of the travellers
• what you want to change or cancel

The moment we receive your message can determine the costs, so please do this as soon as possible. If it is urgent, call us on +31 10 842 04 63 and then confirm your request by email.

If something changes on our side

If we have to change something about your trip, for instance because a flight is altered, we will inform you as soon as possible and discuss the options. In certain cases the law gives you the right to an alternative or to a refund.

Consider cancellation insurance

Cancellation costs can be high, especially shortly before departure. Cancellation insurance can cover part of them for the reasons listed in the policy, such as illness. We recommend considering it. Do read carefully what is covered and from when.